Return Policy for IDA&S

At IDA&S, we want you to love your purchase. If for any reason you are not completely satisfied with your order, you may return eligible items within 15 calendar days of receipt for a refund or exchange. Please review the following guidelines to ensure a smooth return process:

1. Eligibility Criteria:

• Timing: Returns must be initiated within 15 days of the delivery date as indicated by the shipment tracking information.

• Condition: Returned items must be unworn, unwashed, undamaged, and in their original packaging with all tags attached. Items that show signs of wear or use may not be eligible for a refund or exchange.

• Exclusions: Certain items, such as final sale items, may not be eligible for return. Please refer to the product description or contact our customer support team for clarification.

2. Initiation of Return:

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer support team within the 30-day return window to request a return authorization and obtain a return shipping label.

• Packaging: Carefully package the item(s) you wish to return, ensuring they are securely packed to prevent damage during transit.

• Labeling: Affix the provided return shipping label to the package, covering any previous labels or barcodes.

3. Return Shipping:

• Cost: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective item).

• Method: We recommend using a trackable shipping method to ensure that your return reaches us safely. We are not responsible for lost or damaged return shipments.

4. Processing Time:

• Refunds: Once your return is received and inspected, we will process your refund to the original form of payment within 2-3 business days. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.

• Exchanges: If you requested an exchange, we will process the exchange once your return is received and approved. The replacement item(s) will be shipped to you using our standard shipping method.

5. Contact Us:

If you have any questions or concerns about our return policy or need assistance with a return, please contact our customer support team at info@idafashionstudio.com.

Thank you for shopping with IDA&S. We appreciate your business and strive to provide you with a seamless shopping experience.